"Many companies have launched lower-priced products in order to avoid losing customers as they trade down
. Danone, a French food group, has created a line of low-cost yogurts in Europe, called “€co Packs”, that come in smaller tubs and fewer flavours than its standard products.
Until the downturn, folk had come to assume that “affluence” was the norm, even if they had to go deeply into debt to pay for gadgets and baubles. Now many people no longer seem consumed by the desire to consume
; instead, they are planning to live within their means, and there has been a backlash against bling.
The Boston Consulting Group recently completed a global survey of consumer sentiment involving 15,000 consumers. The results, to be published this month, show that over half of respondents from America and Europe say the crisis has intensified their distrust of big business
The downturn will also accelerate the use of social media
, such as blogs and social-networking sites, by consumers looking for intelligence on firms and their products."[Fonte: The Economist]