November 04, 2010
"Consumer Trends 2011"
"In 2011, brands may need to get more creative to lure consumers into stores, offering more than just retail and be a venue, not just a shop. Service may extend into advice and demonstrations, while exclusivity and environment may also be key aspects to engage consumers with real life, not virtual, shopping experiences."
- - Fonte: Mintel Consumer Trends for 2011